Starting up an On-demand service app like Gojek: Complete guide for entrepreneurs

Several service industries have taken to smartphone applications for providing their products and services to consumers. The imminent transformation has helped streamline integral business operations to promote efficient communication between sellers and customers. Increase in demand for applications that provide quick services paved the path for the emergence of on-demand service apps. And today, it is possible to incorporate multiple types of service in one single application. Just like Gojek, you can create a world-class multi-service app with a Gojek clone app. Here is a complete guide designed for entrepreneurs.

Ever since high-speed internet and advanced smartphones fused together, the way people ordered items and services changed. When mobile phone applications kicked off into the market, they were only capable of providing one service from every single application. As technology advanced further, it led to the inception of the likes of multi-service apps such as Gojek.

Gojek has piqued the interests of forthcoming entrepreneurs to develop their very own multi-service apps because of its multi-billion dollar success. With a large emphasis on on-demand services especially, let’s take a look at what on-demand really means.

On-demand services

Services that can be requested via the internet which can be provided to customers whenever required or as soon as possible is known as on-demand services. There is a multitude of services that are used very often, and applications play a major role in speeding up executions from the service provider to the customer. Applications enhance on-demand services as they,

• Process and retrieve data at lightning speeds
• Store buyer preferences
• Automate and streamline workflows
• Offer instant updates
• Reduce operation costs
• Offer excellent customer support

In order to tackle having to use separate applications for separate services, multi-service apps package multiple on-demand services into one single application. An all-in-one-store, it enables businesses to offer their services with better efficiency, speed, and accuracy.

On-demand service industries

To develop a magnificent multi-service app like Gojek, it is pivotal to know which services fall into the on-demand category. Offering on-demand services is certain to gain a lot more traction than offering services that are seldom requested. With a robust Gojek clone app, On-demand service industries you can incorporate in your application include

• Transportation services
• Delivery services
• House maintenance services

Transportation services

The transportation sector has profited off of applications the most. Having immensely simplified hailing cabs for commuters, it is a service that is used very frequently. App mediated transportation services are not only confined to offering taxis, it also covers niche services such as

• Moving services
• Shuttle services
• Car rental services

There are a number of indispensable features that are essential to provide transportation services in your Gojek like app, they are

• Real-time GPS tracking
• Communication channels between drivers and customers
• A rating system for drivers and commuters

Delivery services

Consumers are increasingly preferring applications to order a variety of items. As they can choose from a myriad of options pertaining to what time they would like an item to delivered by, packaging, and more, it is worth incorporating delivery services in your on-demand multi-service application. Delivery services include

• Courier delivery
• Grocery delivery
• Food delivery
• Flower delivery and more

House maintenance services

Household properties are bound to get worn out. Bookings for fixing services are most of the time at an all-time high. That makes house maintenance services an on-demand service sector that is best provided using an application. House maintenance services include

• Lawn-mowing
• Electrical repairs
• Plumbing services
• House-cleaning
• Home-painting services and more

Developing the application

After deciding on the number of services you want to implement in your application, there are certain integral factors that you will need to research. Ask yourself the following important questions to develop a well-thought-of strategy that will help your multi-service app to succeed in the market.

• Who is your average customer?
• What region are you targeting?
• What will be unique about your app?
• What does your average customer like?

Essential features to add

Your multi-service app should include the current market-standard features to keep up with the stiff competition. They provide customers with multiple options to choose from according to their convenience. With a Gojek clone app, you get ready-to-use features that are crucial for every app that currently exists in the market. Nevertheless, you can add, tweak or remove features depending on your business needs as clone apps are completely customizable. The features you will get is divided into three variations of the app. Each of them will specially cater to

• The customer
• The service provider
• The administrator

Customer app

• Signing in / Signing up – Users can register and log in to their accounts to save and retrieve their preferences.
• Browser services – Users can browse multiple services and add them to the cart for checkout.
• GPS tracking – Service agents can be tracked on the map using this feature.
• Push notifications – Users are updated about the status of their service requests at every step of the way using notifications
• Multiple payment modes – Users can choose to pay for the service using multiple modes of payment such as cash, credit/debit card, and online wallets.
• Feedback system – Users can rate their service experiences
• Chat support – Users can contact customer support for inquiries.

Service provider app

• Signing in / Signing up – Service providers can register and log into their accounts
• Dashboard – Elaborate information regarding revenue generated, customers served, etc are displayed in the dashboard section
• Push notifications – Service providers receive all updates regarding their operations
• Toggle on/off – Service providers have the option of toggling on and off their availability to accept service requests.

Admin app

• Content management – Admins can make changes, delete or add new in-app content
• Dashboard – Admins can view an eagle’s eye view of all the processes occurring in the app, from the number of services completed to how much revenue the app generates.
• Assigning service providers – Admins can manually assign service providers to complete tasks
• Notify customers – Special offers and updates can be sent to customers

When it comes to the tech stack, you don’t have to worry about hiring a development team and investing in programming your application since all of that will be covered in a Gojek clone app.

Offering you customizability, scalability and reduced development expenditures, Gojek clone script will enable you to build a comprehensive multi-service application and lets you deploy it almost instantly. Get started today.

Author

Marketing is my soul mate and writing is my side kick. Using my writing skills to share the knowledge of app development and upcoming technologies.