Uber for Towing Service App: Everything You Should know to develop your own On-demand roadside assistance app

“Stop worrying about the potholes in the road and enjoy the journey,” says a famous quote. Every bike and car owner needs to remember this. However, their trip can be disrupted by various factors. Entrepreneurs similar to you can respond to accidents, breakdowns, injuries of drivers, wear and tear of vehicles. As lockdown measures relax, the number of automobiles on the turf is increasing. Therefore, you can kickstart Uber for towing service app now. 

How will the Towing service industry grow in the future?

The vehicle wreckage and recovery solutions sector would surpass a humongous value of $8.95 billion by 2024. It will grow at a lofty rate of 4.34% for the next 3 years. Factors such as increasing vehicular population, the rapid emergence of cities and towns, and a rise in personal disposable income will help this industry reach greater heights. 

Essential features of a Uber for towing service app

Customer Section 

Instant booking option – Vehicle enthusiasts can utilize the real-time booking facility. They can view a list of available tow truck operators around their location. Depending on the requirements, users can choose a specific driver and a technician. Importantly, this is crucial in case of emergencies where there is a danger of life and property. 

Live tracking of service providers – Customers can track the movement of the tow truck professionals. Accordingly, they will receive instant alerts on their smartphones. Vehicle owners can handle their schedule effectively after checking the Estimated Time of Arrival (ETA) of the mechanic. 

Multilingual technical support – Entrepreneurs with the same mindset as you ought to offer round the clock technical assistance. This would enhance the overall credibility. Generally, bike and car enthusiasts can contact the Help Centre via email, live chat, and phone. They can sort out issues related to booking appointments, processing transactions, refunds, and replacement of spare parts.

Numerous payment options – Vehicle enthusiasts can tap multiple gateways for processing transactions. They can use credit and debit cards, e-wallets, net banking, and wire transfers. Moreover, users will know their previous history of payments. This will be useful for future reference in case of a financial dispute. 

A Rating and Review System – Customers can share their feedback transparently on a Towing service app like Uber. They can publicly rate the quality of the vehicle wreckage services. Later, techpreneurs like you can go through these comments and take prompt action to resolve problems. 

Social media login mechanism – Users can sign in quickly to the Uber for Tow truck app. They can sync their Facebook, Instagram and Twitter accounts. This will help them to quickly avail various tow truck services (flatbed, hydraulic, and normal). 

Driver Dashboard

Availability Toggle button – This is a special functionality of the Towing service app like Uber. Mechanics can switch on their “Availability” button on or off depending on their location and schedule. Hence, entrepreneurs can allocate the service bookings from vehicle owners according to the convenience of the tow truck operators. Users will also have clarity if their booking will be accepted or not. 

Income Withdrawal option – Drivers can take away all their earnings either daily, weekly, and monthly. They can sync their bank accounts or e-wallets. Moreover, the riders can review their total income over a period (bonuses, commission, and tips). 

Live chat facility – “Good communication is the bridge between confusion and clarity”. Drivers can interact directly with customers via the real-time chat option. Moreover, they can also share images and videos with vehicle holders.  

This can be done in 3 phases (loading the bike/car onto the tow truck, transporting the vehicle from one location to another, and after reaching the required destination). 

Profile Panel – Tow truck operators can register on the on-demand roadside assistance app. They can upload details of their age, gender, location, skills, and work experience. Besides that, technicians can modify their profile information anytime. Eventually, this creates a sense of safety for customers as they will hire only a licensed driver. 

Route Optimization mechanism – “Speed defines everything”. Just a few seconds can make a difference between survival and death. Drivers can use the route optimization feature and reach the customer’s location quickly. This would help vehicle owners to use the appropriate tow truck solutions. They can choose options like Flatbed, Hook and Chain, and Wheel Lift. 

How does the admin panel help to control the tow truck operations?

The admin of the Towing service app like Uber can monitor all the business activities. They can use a dashboard and watch out for the bookings from customers, the location and schedule of the tow truck service providers, and the performance of digital marketing campaigns. 

Consequently, this would help the admins to know the state of finances (cash flow, profits, and revenue). This will help to swiftly expand the operations across suburban, rural, and urban areas. 

The Unique Selling Point (USP) of the Uber for Tow truck app is its Customer Relationship Management (CRM) software. It helps in instant response to the problems and queries faced by users. 

Fleet management tools also enable the admin to handle a large number of tow trucks (light-duty, medium-duty, and heavy-duty). They will get quick information about the expiry date of the driving license, the names of the service providers, and the vehicle number. 

What is the cost of on-demand roadside assistance app development?

The expenditure for creating a Towing service app like Uber relies on several factors. It depends on facets like the choice of features and functionalities, level of customization needed by you, multi-platform compatibility, the kind of tech stack, and time allocated. 

Just like a vehicle requires after-sales services, an Uber for tow truck app also needs post-launch solutions. Techpreneurs can avail API integration, implementation of online marketing campaigns, the inclusion of payment processors, maintenance of the Android and iOS mobile apps, and software updates. 

Wrapping Up

As lanes get jam-packed, it is an apt time for entrepreneurs like you to begin on-demand roadside assistance app development. You can divide their business operations into two types (residential and commercial). Connect with AppDupe now and kickstart your glorious journey. 

Launch a Towing service app like Uber and bump up your growth

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Marketing is my soul mate and writing is my side kick. Using my writing skills to share the knowledge of app development and upcoming technologies.