Enterprise Restaurant Software – A Must-have Tool For All Restaurants

More restaurants are venturing into the digital space to keep their business running amidst the coronavirus pandemic. With customers not opting to go for physical dine-in in the restaurants, it is best to offer online food delivery services to the users. Hence, an Enterprise Restaurant Software is essential to keep a real-time track of the daily operations.

What does a Restaurant Management System imply?

• It streamlines all the tasks in the restaurant by taking care of orders, food preparation, bill settlement, responding to customers’ queries as part of CRM, inventory management, handing table reservations, marketing, and implementing loyalty programs in an organized manner.
• The Enterprise restaurant management software can be integrated with any type or size of the restaurant and also accommodate various third-party tools using APIs.
• Both the front end and the backend have a real-time view of the business operations of a restaurant. 
• The restaurant management software can be obtained via perpetual licensing by paying a large upfront fee or through a subscription licensing that has a low monthly or yearly fee. 
• It can be easily deployed on the cloud and is backed by institutional-grade security measures. The restaurant management system works well on any device and operating platform. 
• It is apt for usage by standalone restaurants, multi-chain restaurants, big hotels, bars, ice cream parlors, food trucks, cloud kitchens, pubs, and coffee shops. 
• The benefits include a decrease in the order processing time, automation of all the tasks resulting in lesser overhead costs, prevention of frauds and scams, and a better user experience through digitization and minimum human intervention.
• All the details of the customers like their favourite dishes and the number of visits they make per week or month will be made available accurately. This will facilitate the restaurant to provide the best dining experience to the users. 

What are the various components of a Restaurant Delivery App?

• Tools for the customer – He/She can use it for online ordering of food, reserve tables in restaurants that have an in-store pickup of orders, track the status of their orders on a real-time basis, and stay in constant touch with the delivery personnel till they deliver the order to their doorstep. 

• Facilities for the restaurant – Financial management is taken care of through instant billing and invoicing of all the orders processed by the restaurant. Periodic reports will also be generated to know the progress made in the business. 

• Options for the kitchen – Food preparation will be done speedily once the order information has been shared with the kitchen. Efficient inventory management is assured by maintaining an adequate level of stock. Continuous follow-up is ensured, inventories will update quickly based on the trends observed in the purchases, and an automatic alert will be shared if there is a low stock of a specific commodity. A Kitchen display system showcases all the orders raised by the users to be fulfilled. It leads to faster delivery of dishes to the users’ tables, 

• Support for digital marketing – A CRM solution is present for targeted communication via SMS and email to the users. Loyalty programs are also available to attract regular customers resulting in continuous sales and a better brand image. An integrated feedback system is handy to resolve customer complaints and grievances. 

• Table management – Reservations can be quickly made by the customers. Table management involves handling the waitlists to provide the best dining experience to the users. It can be integrated with the floor map of the restaurant to know the structure of table placement, the tables that have been reserved and left open, and the tables that have to be cleaned immediately.
• Backoffice software – It comprises employee management tools to handle attendance, payroll management, monitoring productivity in work, and approving leaves. Finance tools are also available to determine the various taxes to be paid and for assisting in the quick preparation of comprehensive financial statements.

The important factors to take into account before acquiring an Enterprise Restaurant Software

• The type of software needed for the business operations has to be finalized. The restaurant can opt for either a full-fledged one that covers all the basic tasks or a specific kind of software that covers only a few services. An end-to-end system is more cost-effective and scalable.
• The amount of scalability that is needed according to the growth plans of the restaurant. Adjustments will have to be made by the employees in using the software with ease.
• Test the Restaurant management system for a certain duration before large-scale implementation. It must reduce the time and efforts that the restaurant was earlier taking to manage its daily operations.
• Integration can be done with the leading reservation service providers like Yelp and OpenTable for enhancing the business prospects of the Food delivery app like Zomato.
• The pricing of the Enterprise restaurant software will depend on the features incorporated, the tech stack required to build it, the complexity in integrating it with day-to-day business activities, and the scope of operations. 
• Safeguarding the data and funds of users is paramount as privacy is given high priority by the customers these days. Guidelines issued by the GDPR (General Data Protection Regulation) can be followed.
• Technical bugs can hamper the execution of daily operations resulting in a breakdown causing a lot of convenience to the users. This affects the business prospects of a Food delivery app like Zomato as there will be no execution of orders and the absence of a cash inflow. 
• Complying with local and national laws and the guidelines issued by government agencies from time to time. 

Final Thoughts

As seen above, a Restaurant management system is critical to enhance the overall user experience and take the forefront in this highly competitive industry. The keys to success lie in consolidating all the services in one place and ensuring more convenience for the customers. 

Though a significant investment is involved in purchasing an Enterprise restaurant software, the benefits outweigh the costs in the long run leading to higher growth. Hence, get your own customized Restaurant management system now to witness a positive transformation soon.

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Marketing is my soul mate and writing is my side kick. Using my writing skills to share the knowledge of app development and upcoming technologies.