Courier Management Software: Tool to accelerate the growth of your logistics business

It is no doubt a big headache for entrepreneurs who run a logistics business. They face difficulties while managing their huge fleet of courier delivery executives and vehicles. Importantly, customers can give a negative review of the logistics services if they receive their courier late. How to avoid all these problems? You can create a customized Courier Management Software and streamline the daily business operations. In the long run, it leads to speedier dispatch of couriers and reduces the delivery cost. Collaborate with AppDupe now and develop a cutting-edge Courier management system.  

What is the meaning of Courier Management Software?

It is a tailor-made logistics solution that takes care of activities like booking a courier, payment processing, and storing the data of customers and delivery personnel. Importantly, a world-class Courier management software tracks all the consignments on a real-time basis. Moreover, it eliminates cumbersome paperwork by digitizing the logistics operations.  

How does a Courier management system function?

• Customers will book a courier service request. They will enter details like their date and time of delivery, email address, location, name, nature of products, phone number, and pickup point. 

• The admin of the Courier management software will be notified of the user’s booking. He/ She will immediately inform the nearby delivery executive. The specific courier delivery personnel will accept the booking. 

• The admin will confirm the customer’s logistics request. A vehicle is immediately dispatched to the user’s location. The courier delivery executive picks up the required items. 

• Customers make the required payment online via credit cards, debit cards, and net banking. Further, they get a unique tracking number to monitor the movement of their consignment. 

• The logistics executive utilizes the route optimization mechanism for delivering the products quickly to the right destination. 

•  Finally, the courier delivery executives will record the digital signature of the person who receives the goods. It contains an image and timestamp. 

•  Users of a Courier delivery solution can rate the quality of the logistics services on a scale of 1-5. Further, they can post comments about the professionalism of the delivery personnel. 

What are the key features of our Courier delivery dispatch software?

Customer Section

Integration with payment gateways – Our Courier management software offers a one-click payment option. Hence, users can swiftly process transactions through Apple Pay, credit cards, debit cards, Google Pay, Mastercard, net banking, Paytm, PhonePe, and Visa. Additionally, they will get access to transaction history. They can use the data for future reference. 

Help Centre – Our Courier management system is embedded with a technical support system. Therefore, users can contact the Help Centre via email, live chat, and phone. They can resolve issues related to damaged products, unaccepted bookings, delayed delivery, and payment processing glitches. 

A Referral program – Existing customers will get a commission if they refer our Courier delivery dispatch software to their family members and friends. Importantly, they can make an unlimited number of referrals. Moreover, regular users will get cashback, prizes, and rewards.  

Sharing of instant notifications – Customers receive real-time alerts from our Courier delivery solution. They will know about booking confirmation, discounts and offers, and the estimated time of arrival (ETA) of the logistics executive. The two important updates they will receive during the entire process are “Out for Delivery” and “Product Delivered”. 

Admin Panel

Delivery Zones – The admin has full freedom to fix the Delivery zones depending on the business requirements and competition in the market. The cost of courier delivery services will vary from one area to another. 

Digital invoice generation tool – The admin of the Courier management software can share e-receipts with customers. Hence, it reduces operational expenses to a great extent. 

All the digital invoices contain information about the amount to be paid, the date and time of booking and dispatch, the names of the customers and the logistics personnel, pick-up point and drop-off point, and the type of the product. 

Performance Reports – Our Courier management system offers access to detailed reports. The admin will know the average time for courier delivery, the distance covered by the delivery executives, the overall productivity of employees, and the total number of packages delivered. Further, they can access financial data such as cash flow, expenses, profits, and revenue. 

Real-time monitoring of marketing campaigns – Admins can keep track of the performance of their promotional campaigns. They will know the number of clicks, impressions, and views. Hence, it assists them in improving the effectiveness of digital marketing efforts across email, instant messaging apps, and social media networks. Ultimately, this results in a positive buzz for their on-demand logistics business. 

Delivery Executive Dashboard

Automated Route Optimization option – It shares real-time information of the fastest and shortest routes (less traffic) with the delivery executives. The logistics personnel can use either dynamic or multi-stop route planning. 

Earnings Reports – The courier delivery executives will know their total income earned over a period. They can access information like bonuses, commission, deductions, and tips. The financial reports are available daily, weekly, monthly, and yearly.  

Trip Management Tools – The courier delivery personnel can handle their daily trips easily. They will know the total number of trips completed and pending. Moreover, they will get details like the address, date and time for delivery, the name of the customer, and the weight of the courier.  

The logistics executives can also reject a customer’s service request based on their availability and convenience. Accordingly, the admin of a Courier delivery dispatch software can allocate the task to a Third-party Logistics (3PL) provider if the existing logistics personnel are busy.    

Withdrawal mechanism – Logistics executives can withdraw their income anytime. They can sync their bank account or digital wallet. Details related to the outflow of money will be available. 

How will our Courier delivery solution easily fulfil your business goals?

Our top-notch Courier management software is highly flexible and scalable. Entrepreneurs like you can go either national or international depending on the volume of logistics service requests. 

Further, we offer a range of integrations to increase your operational efficiency. Owners of a Courier delivery dispatch software can manage their finances better by integrating with PayPal and Stripe payment gateways. Further, they can team up with international courier delivery companies such as DHL, FedEx, and United Parcel Service (UPS) for expanding their business scope.     

Importantly, our Courier delivery solution can be used with ease by e-commerce, logistics, manufacturing, and retail industries. Different sectors can integrate tools like automatic expense deduction based on the distance covered, geo-tagging, and live location tracking.    

How to enhance your business with our Courier Management Software?

Our first-class Courier management system acts as a control centre. It keeps a close watch over the dispatch of couriers, employee productivity, invoices, marketing campaigns, payment receipts, and reviews from customers.    

It prevents problems like delayed deliveries, frauds by Third-party Logistics (3PL) providers, high Return to Origin (RTO), and inefficient ride allocation.

Hence, our Courier management software offers advantages like better ratings from customers, higher return on investment (ROI), an increase in first attempt delivery, and a reduction in overall logistics expenses. 

Wrapping Up

Above all, the global courier delivery industry will be worth $567,650 million by 2027. Moreover, there will be a big boom in the demand for courier services in the future. The courier booking and delivery sector will grow by a high annual rate of 6.5% for the next 6 years. 

The future of courier delivery services will focus on trends like Artificial Intelligence (AI) to study the customers’ interests, Augmented Reality (AR), autonomous vehicles, contactless deliveries, last-mile transportation, and the usage of robots in warehouses.  

Hence, get ahead of your competitors by procuring our captivating Courier Management Software now. Contact our team today and brighten your business prospects soon! 

Move to the top of the logistics industry with our Courier delivery solution

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Frequently Asked Questions (FAQ):

1 – Will you provide any post-deployment services for the Courier Management Software?

Yes, we offer a range of premium post-deployment services. Entrepreneurs like you can make full use of solutions like API integration, bug fixing, digital marketing, legal compliance, maintenance of the Courier management system, software updates, and technical assistance. 

2 – Are there any security measures available in the Courier delivery dispatch software?

Yes, we incorporate several security steps into the Courier management software. It includes measures such as anti-DDoS protection, end-to-end data encryption, SMS verification, password protection, a single sign-on mechanism, and two-factor authentication. Hence, our Courier delivery solution is immune to hacking and phishing attacks. 

3 – How much time will it take for you to create the Courier Management System?

There is no fixed duration to develop the Courier management software. It depends on the extent of customization and your operational requirements. We promise you the full-fledged version of the Courier management system within the predefined deadline. 

4 – Is there a Bar Code scanning option available in the Courier delivery solution?

Of course, our Courier dispatch delivery software includes a modern bar code printer and scanner, and a weighing machine. Further, numerous bar codes can be scanned simultaneously and real-time delivery information is collected. It is useful during both loading and unloading activities. 

5 – How is the tariff calculated on the Courier Management Software?

The tariff for courier delivery services can be automatically computed based on the location, time zones, and weight of the goods. Further, the cost may increase if more routes or stops are added. Entrepreneurs like you can mention the normal tariff rate along with any discounts.

Author

Marketing is my soul mate and writing is my side kick. Using my writing skills to share the knowledge of app development and upcoming technologies.