Contactless Dining – Everything To Know About The Latest Trend

With more priority to the safety of diners, while they eat in restaurants, the demand for Contactless dining grew after the outbreak of the coronavirus pandemic. It involves minimum physical contact and less face-to-face interaction between the customers and the staff of the restaurants. Contactless dining can also be referred to as digital ordering or smart dining. 

The benefits of contactless dining include a greater level of convenience and assured security as there is no chance of any health risks. Restaurants have begun contactless ordering,  contactless delivery, and accepting contactless payments too for ensuring utmost comfort to the users. Overall, contactless dining removes all high-touch elements like menu and bill from the reach of the users. We offer a customized and easy-to-use restaurant management software that includes contactless dining. It can be utilized with ease by any kind of restaurant, irrespective of its size and scale. 

Analyzing how our restaurant management software facilitates contactless dining?

• Users can scan the QR code using their smartphones to access the menu offered by the restaurant.
• They can choose the food items that they wish to order from the digital menu.
• The diners can place the order, which will be instantly informed to the POS (Point of Sale) system of the restaurant.
• Payments can also be made in a contactless manner through online transactions by using digital wallets and net banking.

Latest trends added to our software for enabling Contactless Dining

Changes in the packaging of food – Instead of plates, customized boxes are used in packages. It can be used for home delivery and in-store pickup. Readymade packages are offered for couples and families.

Better branding – Exclusive containers showcasing the benefits of the brand are provided to the diners. All the containers are made with environmentally-friendly material and can be reused as well as recycled. 

Use of advanced technology – Customers prefer to view restaurant menus from their mobile devices, access the promotional codes and offers through emails and social media applications, and make digital payments for settling their bills. Apart from QR code scanning, technologies like Artificial Intelligence (AI) are also being used by restaurants to personalize the dining experience of the users based on their likes, dislikes, tastes, preferences, and personal habits. Human-to-human contact is being reduced to a great extent by the usage of robots powered by the Internet of Things (IoT)

Incorporating multimedia elements – Attractive photos and engaging videos are being used to present the food menus. This leads to an increase in sales and better visibility of the brand.

Live feed from the kitchen – To ensure greater trust among the diners, the restaurants can share real-time videos of the food ordered by the users that are being prepared in the kitchens. 

Providing more flexibility in ordering – Users can now be allowed to order numerous courses simultaneously from single or multiple restaurants and also pay either for themselves or the whole table.

Why choose our software?

• Since our software has an integrated POS solution in place, this will ensure a direct connection between the digital menu, orders made by the users, and the kitchen.
• Each order placed by the diners will be tagged with their unique table number, and the information will be sent on a real-time basis to the kitchen of the restaurant.
• Customers can establish a digital version of their menu. Customers can make the required adjustments to the menu whenever needed. Include options like customization of the orders made by the customers, categorizing all the food items, written descriptions, photos, and price. You can also enhance the dining experience by changing the menu depending on the time of the day or having different menus on weekdays and weekends of your restaurant.
• With the custom QR code for the menu, users can be able to access the available food items easily using their mobile devices. The QR code reader is integrated into the smartphone’s camera, removing the need for a separate URL or an app. 
• Initiate contactless payment facilities for the users. The usage of cash has come down due to the coronavirus pandemic. No physical touch must be present in contactless payment, including eliminating the card reading device. The receipts for the ordered food also have to be digitized. This helps in decreasing the amount of paperwork. Integrating the contactless payments facility with the POS system will ensure that all the orders made by the users are automatically paid for, ensuring no need for double-checking or verifying.

Benefits of using a restaurant management software powered by contactless dining

• Minimum face-to-face contact is ensured between the restaurant staff and the diners. This reduces the chance of the spread of the deadly coronavirus. The employees of the restaurant just need to bring out the order quickly to the table of the users. The physical work involved in visiting a table is decreased.
• The number of touchpoints like bills, condiments such as sauce bottles or pepper and salt containers is reduced. This enables a safe dining experience for the customers. Users have to only touch their mobile devices to order their food quickly. 
• Increased order accuracy is facilitated through Contactless dining. There is no chance of misinterpretation or miscommunication. Since the waiters do not take orders from the users and diners choose their food all by themselves, it ensures full satisfaction as the correct dishes will land on the right tables.
• The staff of the restaurant becomes more productive and highly efficient due to the introduction of the concept of contactless dining. It saves their time and energy to a great extent. The restaurant employees can concentrate more on other important tasks instead. It helps in reducing the overhead expenses and removing some unnecessary front-end people.
• The turnover of the restaurant will increase if there is contactless dining. With Covid-19 still not over, users might hesitate to dine in a restaurant that does not have contactless dining options as it could compromise their safety and health. Orders can be processed instantly as the waiting time for a waiter to bring the menu to a table and to receive the payment from the user is eliminated.
• It reduces the anxiety faced by the customers by giving them complete peace of mind. The highest standards of hygiene and safety measures are ensured by incorporating contactless dining into the business operations of a restaurant. 

Final Thoughts

Contactless dining has a strong future ahead, and restaurants have to adapt to this big trend in the new normal to stay relevant and sustain strongly in the intensely competitive industry. It is better to make a fast transition from physical menus and paper receipts to Contactless dining with our Restaurant management software sooner than later. Hurry now!

Initiate Contactless Dining Today By Getting Our Restaurant Management Software!

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Marketing is my soul mate and writing is my side kick. Using my writing skills to share the knowledge of app development and upcoming technologies.